Return and Refund Policy
Shopwithbini Return and Refund Policy
- We’ve developed this policy to ensure you are well-informed of our return and refund processes. This policy applies to customers in Australia and worldwide.
30-Day Return Policy
If you wish to return an item for a refund, please notify us by email at info@shopwithbini.com within 30 days of receiving your order. If the item you received is defective, kindly provide a photo of the damaged product. We will arrange a courier to collect the item at no cost to you. We will replace the item at no extra charge or, if you prefer, refund the full purchase amount to the payment method used for the original transaction.
If you ordered the wrong product and need an exchange, you will be responsible for the return shipping costs.
Return and Refund Conditions
- The product must be unused and in its original condition.
- Once we receive the returned product, we will refund the purchase amount to the payment method used for the original order.
Returns Process
To start a return, contact us at info@shopwithbini.com or call +61433633047. If your return is accepted, we’ll send you a return shipping label and provide instructions on how to send back your item. Please do not return items without first submitting a return request, as they will not be accepted.
Damaged or Incorrect Products
Upon receiving your order, please inspect it immediately. If you receive a defective, damaged, or incorrect product, contact us at once so we can address the issue. To initiate a return, email us at info@shopwithbini.com.
Exchanges
We only replace items that are defective, damaged, incorrect, or of the wrong size. To arrange an exchange, contact us at info@shopwithbini.com or call 0433633047.
Additional Costs
We do not charge any restocking fees for returns.
Refunds (If Applicable)
Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed, and the amount will be credited to your original payment method.
Refund Timeline
It typically takes 5–7 business days for the refund to appear in your account after we process it. While we issue the refund immediately after receiving the returned item, your bank may take additional time to finalize the transaction.
Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, please first check with your bank or credit card company. It may take some time for the refund to be officially posted. If you've followed these steps and still have not received your refund, contact us at info@shopwithbini.com or call +61 433633047.
Shopwithbini Contact Information
Address: 33 Mount Brown Road, Dapto 2530, NSW, Australia
Phone: +61 433633047
Email: info@shopwithbini.com
Business Hours:
Mon - Fri: 8am - 5pm
Sat - Sun: Closed